How to have effective communication?Posted on: 14 Jan, 2014 by Seema Bhatnagar
Communication is one of the most sought after skills in job market - why - only because of this, relationships at work and home blooms or stale. Communication has a power through which an individual can win any battle of life, doesn't matter at home or at work. Personally, I have seen, how relationships goes sour at workplace because of poor communications of managers or bosses and that results in high attrition rates in organizations and more important than that the low morale of employees. Interestingly, even on knowing the importance of communication skills, employees are not given proper training or grooming for it.
Nowadays, email and voice are the two main modes of communications at workplaces. In order to have an excellent communication skills one must practice certain guidelines. Following are some which can prove helpful.
- Communication should be timely, clear and concise.
Write clear and crisp emails instead of long and confusing ones. Make use of bullets, in order to highlight the order or collection of important points.
Clarify your understanding and expected output of tasks with other party.
Mention delay, if you expect any or any anticipated difficulty which might hamper the progress of task and target date.
If mode of communication is email, pay attention to grammar and structure of email, if mode is voice, plan the points to be discussed and the details to be covered during discussion.
Do not respond to any communication when you are angry or off mood.
Be respectful, humble and polite in all modes of communications, doesn't matter even if other party is yelling at you.
- Nothing can substitute face-to-face communication. Any crucial communication or any relationship which has developed some friction must be handled through face-to-face communication for fast and effective resolution.
Listening is the most important aspect of communication skills, because people generally are in a hurry to say something before they forget and want to leave better impression over others, but it does more damage than good. Be a good listener and reader (for emails) while communicating with others.